Even once the top phone systems are installed, your connectivity can still be further improved through a call management software. In particular, this software is crucial for improving customer service and optimising your workforce to maximise efficiency and revenue.
The software is easy to install, and our engineers can program it onsite with the names of staff, call groups and whoever you need to manage your employees efficiently.
With call management, you’ll be able to:
- View your call traffic and agent activity in real-time
- Retrieve missed calls to mitigate lost revenue
- View every interaction including calls received, where they originated from and how long they were on hold
- Easily diagnose issues and use the recorded data to investigate complaints
- Discover which days and times you receive the highest volume of calls, allowing you to adjust staffing levels accordingly
Example call logging report below
Contact us today and one of our friendly staff members can go through the many positives of call management software.