Call Logging

Call Logging

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Call management software is crucial for improving customer service and optimising your workforce to maximise efficiency and revenue.

Example call logging report below

Contact us on 0800 8498030 to see if we can help you optimise your team’s time.

Why choose call management software from Triton Telecom? 

Our knowledgeable engineers can install and configure the software onsite and programme it with the names of staff, call groups or whatever you need to manage your sales team.

You will be able to

  • View your call traffic and agent activity in real-time
  • Retrieve missed calls to mitigate lost revenue
  • View every interaction including calls received, where they originated from and how long they were on hold
  • Easily diagnose issues and use the recorded data to investigate complaints
  • Discover which days and times you receive the highest volume of calls, allowing you to adjust staffing levels accordingly