Call Logging
Capture and analyse calls
for your records
Even once the top phone systems are installed, your connectivity and efficiency can be further improved through call logging and call management software. This software is crucial for improving customer service and optimising your workforce to maximise efficiency and revenue.
Call Tracking and Call Tracking Metrics
Our call tracking solutions give you complete visibility into your communications. The software allows you to monitor call performance, view real-time agent activity, and understand how your customers interact with your business. By analysing these insights, you can make data-driven decisions that improve response times and customer satisfaction.
We provide advanced call tracking metrics to help you identify key patterns and trends in your phone activity. From viewing missed calls and call duration to tracking origin and outcomes, you’ll have a detailed picture of every interaction. This level of insight allows you to optimise staffing levels, reduce lost revenue, and enhance service quality. Integrate your call tracking with our VoIP phone systems to manage and monitor all your business communications in one place
Call Monitoring for Small Businesses
Our small business call monitoring tools are designed specifically for small and medium enterprises that want to gain better control over their communications. Things like managing a sales team or customer service line become easy with up-to-date performance and productivity metrics. Pair your monitoring tools with our business broadband for seamless, high-speed connectivity across your phone systems.
About the software
The software is easy to install, and our engineers can program it onsite with staff names, call groups, and other details to streamline operations. With comprehensive call log data at your fingertips, you’ll be able to:
- View your call traffic and agent activity in real-time
- Retrieve missed calls to mitigate lost revenue
- Access a full call log of every interaction, including incoming calls, origin, and duration
- Diagnose issues quickly using recorded data to investigate complaints
- Identify peak call times to adjust staffing levels accordingly
Contact us today and one of our friendly team members will walk you through the many benefits of our call logging software and demonstrate how it can transform your business communications.
How can we help you?
Call us today and not only will our team be eager to help, but you can receive a no obligation quote to see how we can improve your connectivity while saving your money