Business Call Recording
Safely store your important calls
with confidence
Our business call recording solution helps your company capture, manage, and securely store customer conversations with ease.
Call Recording Software
Our cloud-based call recording software provides a 90-day rolling archive of your calls, securely stored in a UK data centre. It offers seamless integration with leading cloud storage providers, allowing you to extend retention periods and manage your recordings efficiently. For the best performance when using our cloud-based systems, we recommend pairing your setup with our Business Broadband for fast, reliable connectivity.
Call Tracking Metrics
To help you better understand customer interactions, our call tracking metrics tools work alongside your call recordings. Gain valuable insights into call duration, frequency, and trends, allowing your team to improve efficiency, resolve issues faster, and deliver superior service. For full visibility across your communications, explore our Call Logging service. This is ideal for tracking and analysing every customer interaction.
PCI Compliance UK
For businesses operating in regulated industries, our business call recording platform provides full support for PCI compliance UK and financial regulations such as MIFID and MIFID II. We ensure that every recording meets the strictest data protection and compliance standards. Many businesses also integrate our Business VoIP phone systems with call recording to ensure secure, compliant communications across every customer interaction.
Our solution includes:
- Advanced search and retrieval
- 256-bit encryption
- Long-term, immutable storage
- Seamless payment platform integration
These features make our system the ideal choice for businesses that require secure, compliant, and high-quality business call recording capabilities. To learn more or see how it could work for your setup, contact us today.
Call Recording FAQs
Here are some quick answers to help you understand how secure business call recording can benefit your organisation.
How long are recorded calls stored for?
Our standard solution includes a 90-day rolling archive, with options to extend storage using secure cloud platforms.
Is call recording compliant with UK regulations?
Yes, our platform supports PCI compliance and financial regulations such as MiFID and MiFID II, ensuring recorded calls remain secure and legally protected.
Can call recording help improve customer service?
Definitely, reviewing calls can highlight trends, resolve issues faster, and provide valuable coaching opportunities for your team.
How secure are recorded calls?
All recordings benefit from 256-bit encryption and immutable storage, ensuring data integrity and protection at every stage.
Does call recording work with VoIP phone systems?
Yes, our solution integrates seamlessly with VoIP phone systems for secure and compliant call management.
Can I access recordings easily when needed?
Yes, you can use advanced search tools to quickly find and retrieve any call, saving time when handling enquiries or disputes.
Will call recording work alongside call tracking software?
Absolutely, call tracking metrics complement recordings by offering performance data and insight (link to call-logging), giving you full visibility of every interaction.
How can we help you?
Call us today and not only will our team be eager to help, but you can receive a no obligation quote to see how we can improve your connectivity while saving your money